The Directorate of Human Resources of Universitas Gadjah Mada (DSDM UGM) is committed to improving various services in the UGM environment. Excellent service is a service that provides satisfaction for service users. Integrated information technology systems, adequate physical facilities, and quality human resources are required to improve excellent service.
Public speaking skills and communication techniques are functional skills for Education Staffs (Tendik) Universitas Gadjah Mada (UGM). Public speaking and communication techniques are convenient; it helps Tendik distribute information to UGM stakeholders and improve competence and confidence.
Many factors can affect the effectiveness of learning in the classroom, one of which is the ability and skills of lecturers in delivering materials and expressing ideas verbally. But in reality, many lecturers, especially new lecturers, have not mastered the public speaking technique, even when lecturers should possess this skill as a fundamental ability. Learning materials proficiency supported by public speaking skills will increase the confidence of lecturers and make the ideas put forward will be on target. The skills and ability to speak in public itself are known as public speaking skills.